Privacy Policy
1. Introduction
Anax Capital Financial Markets LLC (“Anax Capital”) respects your privacy and is committed to protecting your personal data. We are authorized and regulated by the Securities and Commodities Authority (SCA) with licence number 20200000258, operating under a Category 1 Licence, which permits us to provide a broad range of financial services, including:
- Acting as a trading broker in the international markets.
- Acting as a trading broker for exchange-traded products and cash equities.
Our primary objective, as part of our global standard initiative, is to ensure transparency and clarity in all communications, including this Privacy Policy, which forms part of our commitment to secure and lawful handling of personal data for both retail and institutional clients, with a clear differentiation in how services are tailored for each category.
Our registered office is located at Aspin Commercial Tower, Office 4702, Dubai, UAE.
This Privacy Policy explains how we collect, use, process, and protect your personal data when you use our website, services, and interactive features, including real-time market updates, educational resources, and account management tools.
If you have questions, you can reach us at [email protected].
2. What Kind of Personal Data Do We Collect?
To deliver a globally standard user experience, including tailored market updates, differentiated content for retail and institutional clients, and compliance with SCA regulations, we may collect:
- Identity Data: Full name, nationality, date of birth, and ID documents.
- Contact Data: Email, phone number, and address.
- Financial & Transaction Data: Bank details, payment records, and trading history.
- Economic Profile Data: Source of funds, income details, and investment objectives.
- Risk & Suitability Data: Risk tolerance, knowledge of financial instruments, and appropriateness tests.
- Screening Data: AML/KYC information and sanctions checks.
- Technical Data: Device identifiers, IP address, browser type, and cookies.
- Usage Data: Interaction with market update features, pages visited, and trading portal engagement.
- Communication Data: Emails, recorded calls, and chat transcripts.
- Preference Data: Content preferences for educational and research tools, notification settings.
3. Why We Process Your Data
Our data processing is driven by both regulatory obligations and the need to provide optimized financial services, including content differentiation for retail and institutional clients.
| Purpose | Type of Data | Legal Basis |
| Account creation & verification | Identity, Contact, Risk, Economic Profile | Contractual obligation |
| Providing trading services | Identity, Financial, Transaction, Technical | Contractual obligation |
| Compliance with SCA regulations (AML/CFT) | Identity, Screening, Transaction | Legal obligation |
| Delivering real-time market updates & notices | Contact, Usage, Preference | Legitimate interest |
| Marketing and product education | Contact, Preference | Consent |
| Service personalization for client segments | Usage, Economic Profile, Risk | Legitimate interest |
4. Cookies and Similar Technologies
To optimize user experience and enable features such as real-time market updates and analytics on content engagement (including product category pages like forex and derivatives), we use cookies and similar technologies. For details, refer to our Cookie Policy.
5. Where We Collect Data From
We collect personal data through:
- Direct Interactions: Account registration, document submission, and communication with our support team.
- Automated Systems: Website tracking, cookies, and session data.
- Third-Party Sources: Screening service providers, financial institutions, and analytics vendors.
6. Automated Decision-Making and Profiling
Specific processes, including risk categorization, suitability checks, and fraud prevention, involve automated processing. This ensures efficiency and compliance, particularly for differentiated services between retail and institutional clients. You have the right to object to these processes where applicable.
7. Data Protection Measures
We adopt industry-leading practices to ensure the confidentiality and integrity of your data:
- Encryption during storage and transmission.
- Secure servers hosted with redundancy and failover protection.
- Regular audits and vulnerability assessments.
- Access controls and user authentication protocols.
8. Data Retention
In compliance with SCA rules, we retain your personal data for at least 10 years after the termination of the business relationship, unless a longer period is required for legal proceedings.
9. Your Rights
Under the UAE Data Protection Law, you are entitled to:
- Request access to your personal data.
- Request correction or deletion of inaccurate data.
- Withdraw consent for marketing activities.
- Object to automated processing in specific contexts.
10. Data Sharing and Transfers
To provide globally standard services, we may share data with:
- Regulators & Authorities (e.g., SCA, UAE Central Bank).
- Identity verification partners for compliance with KYC/AML obligations.
- Payment service providers & banks for transaction settlement.
- IT & Cloud infrastructure providers ensure high availability for features like real-time market updates.
- Marketing & analytics partners for improving user experience and SEO-driven content strategies.
In cases of cross-border transfers, appropriate legal safeguards such as standard contractual clauses are implemented.
11. Policy Updates
As part of our commitment to keeping the website globally competitive with real-time functionality and accurate product representation, we may update this Privacy Policy periodically. Updates will be posted here with the last updated date clearly mentioned.
12. Contact Us
For privacy-related queries, contact us at: [email protected]